general manager

About the employer

Our client is the premier commercial cleaning and facilities management provider on Western Australia’s Mid-Coast, having been in operation for over 20 years.  Based in the vibrant town of Geraldton, they have built a strong presence nationally, servicing commercial clients from Carnarvon to Cervantes.

With a focus on high standards, they are dedicated to both clients and employees, meaning they have created a workplace built on excellence, respect, and opportunity—making them the number one employer of choice in the industry.

About the role

Our client is looking for a people focused General Manager to lead the day-to-day operations of their facilities management business. Being renowned for delivering excellent service standards and maintaining long-term client relationships, they’re looking for someone who can continue to uphold their vision to expand while identifying new opportunities for growth.

Working closely with a committed team, you’ll oversee service delivery, manage overall operational performance, ensure contract profitability and viability; and contribute to strategic direction. This is a hands-on leadership role suited to someone who leads by example, values collaboration, and brings a balance of commercial acumen and care for people.

This is full-time role offers a competitive salary, supportive team culture and genuine flexibility to balance work and life, without the long hours often expected in city-based positions – a rare opportunity to lead at a senior level.

What’s great about this

• Supportive, team-first culture

• Competitive salary plus fuel allowance and vehicle expenses

• Genuine work-life balance

• A workplace you’ll want to stay long-term

Duties

The expected duties are broken into five key business areas:

Operational Objectives

• Oversee daily operations, client services, and administrative functions to ensure smooth service delivery

• Collaborate closely with the Contract Management team to address staffing issues, service queries, and client needs

• Ensure service quality standards are upheld and operational efficiencies are continually improved

• Occasionally travel to Perth and/or Melbourne for client and company meetings

Business Development

• Drive business development efforts by preparing tenders and proposals (volume may vary month to month)

• Support the achievement of growth targets by identifying opportunities to expand service offerings and client base

• Represent the business at external functions and industry events to enhance brand presence and professional networks

People Management

• Lead and support the recruitment of cleaners and other operational staff as required

• Facilitate weekly team meetings to maintain communication and team alignment

• Promote a collaborative, supportive workplace culture across operations and admin teams

• Provide leadership and day-to-day guidance to internal staff, including handling escalations, team issues, and general staff support

Finance Objectives

• Manage operational budgets and costs, ensuring expenditures remain within approved limits

• Monitor supply usage and other cost areas to ensure financial sustainability

• Provide accurate and timely weekly and monthly performance reports to the Director

Other Directives

• Attend BASCA (Building and Services Contractors Association) meetings as a representative of the business

• Act as the company representative at sponsored events (e.g. community functions, golf tournaments, local initiatives)

About You

You are an experienced and proactive leader who brings strong commercial acumen, operational insight, and a hands-on approach.

To thrive in this role, you will ideally have:

• 5+ years’ experience in a senior leadership role within facilities management, cleaning services, or a similar operational environment

• Proven experience overseeing day-to-day operations, client services, and administration in a multi-site or service-based business

• Strong working knowledge of ISO 9001, ISO 45001, and ISO 14001 standards

• Excellent budget management and financial oversight skills, with a focus on cost control and reporting

• Confident decision making and problem-solving skills, particularly in time-sensitive or people-related situations

• Strong interpersonal skills with the ability to build relationships across teams, clients, employees and stakeholders

• Experience recruiting, managing, and motivating teams, ideally in a field or contract-based workforce

• High level of professional communication, reporting, and organisational skills

• Ability to travel occasionally (to Melbourne and Perth) for meetings or industry events

• Comfortable representing the business at external functions or community events

• A collaborative and approachable leadership style, with a genuine commitment to quality, safety, and service excellence

This role is ideal for someone based in Geraldton or looking to make a sea change to this vibrant coastal city on the Mid-Coast.

Submissions for this role close 01-08-2025

If you would like to apply, please submit a copy of your resume + cover letter in PDF or Word format - click the button below.

The successful candidate will be required to submit a current Police Check, hold a valid driver’s license and Working With Children Check

Please note, due to the high volume of applications received, only candidates that meet our criteria will be contacted.