general manager

About the employer

Our client is the premier commercial cleaning and facilities management provider on Western Australia’s Mid-Coast, having been in operation for over 20 years.  Based in the vibrant town of Geraldton, they have built a strong presence nationally, servicing commercial clients from Carnarvon to Cervantes.

With a focus on high standards, they are dedicated to both clients and employees, meaning they have created a workplace built on excellence, respect, and opportunity - making them the number one employer of choice in the industry.

About the role

This is an exciting opportunity for a people-focused and commercially minded General Manager who can combine operational leadership with a strong business development drive.

In this role, you’ll be the engine of growth; building on the company’s reputation for excellent service by developing new client partnerships, expanding service offerings, and driving revenue growth. At the same time, you’ll ensure the smooth running of operations, oversee service delivery and maintain contract profitability.

This is a hands-on leadership role suited to someone who leads by example, thrives on relationship building bringing a balance of operational excellence, client engagement and commercial acumen.

This full-time role offers a competitive salary, supportive team culture with genuine work-life balance - say goodbye to the long hours expected in city-based roles!

What’s great about this

• A senior leadership role focused on both business growth and operations

• Competitive salary + fuel allowance + vehicle expenses

• Supportive, team first culture

• True work-life balance in a regional setting

Duties

This role encompasses five key business areas:

Business Development & Growth

• Proactively identify and pursue new business opportunities through networking, referrals, tenders, and industry connections

• Build and maintain strong relationships with clients across existing contracts to secure renewals, extensions, and upsell opportunities

• Lead the preparation of tenders, bids and proposals

• Attend industry events, association meetings and networking functions to enhance brand presence

• Collaborate with the Director to set and achieve growth targets aligned with company strategy

Operational Objectives

• Support the operations, administrative and client services teams to ensure smooth service delivery

• Ensure service quality standards are upheld and operational efficiencies continually improved

• Monitor contract performance and profitability, providing clear and accurate reporting

• Occasionally travel to Perth and/or Melbourne for client and company meetings

People Management

• Lead and support the recruitment of cleaners and other operational staff as required

• Facilitate weekly team meetings to maintain communication and alignment

• Provide day-to-day leadership, guidance, and support across operational and admin teams

• Promote a positive, collaborative workplace culture where staff feel valued and supported

Finance Objectives

• Manage operational budgets and costs within approved limits

• Monitor supply usage and implement cost-control measures

• Deliver accurate and timely weekly and monthly performance reports to the Director

Industry & Community Engagement

• Represent the business at BASCA (Building and Services Contractors Association) meetings and other industry engagements

• Attend sponsored events (e.g. community functions, golf tournaments, local initiatives) as a company representative

About You

You are an experienced leader who combines commercial drive with operational expertise. You thrive on building relationships, winning work and leading teams to deliver excellent outcomes.

• 5+ years’ experience in a senior leadership role within cleaning services, or a similar operational environment.

• Demonstrated success in growing client portfolios and securing new contracts through relationship building and tendering.

• Proven experience overseeing day-to-day operations, client services and administration in a multi-site or service based business.

• Strong working knowledge of ISO 9001, ISO 45001, and ISO 14001 standards.

• Excellent budget management and financial oversight skills, with a focus on cost control and profitability.

• Confident decision making and problem solving skills, particularly in time sensitive or people related situations.

• Strong interpersonal skills with the ability to build and maintain relationships across teams, clients, and stakeholders.

• Experience recruiting, managing, and motivating teams.

• High level of professional communication, reporting and organisational skills.

• Ability to travel occasionally (to Melbourne and Perth) for meetings or industry events.

• Comfortable representing the business at external functions, industry events, and community initiatives.

• A collaborative and approachable leadership style, with a genuine commitment to quality, safety, and service excellence.

This role is ideal for someone based in Geraldton or looking to make a sea change to this vibrant coastal city on the Mid-Coast.

Submissions for this role close 12-09-2025
If you would like to apply, please submit a copy of your resume + cover letter in PDF or Word format.

The successful candidate will be required to submit a current Police Check, hold a valid driver’s license and Working with Children check.

To qualify for this role, you must present with experience in a leadership position within cleaning services or a similar operational environment.

Please note, due to the high volume of applications received, only candidates that meet our criteria will be contacted.

Internal Job Ref: FRA-034