service delivery manager

About the employer

Our client is the premier commercial cleaning and facilities management provider on Western Australia’s Mid-Coast, having been in operation for over 20 years.  Based in the vibrant town of Geraldton, they have built a strong presence nationally, servicing commercial clients from Carnarvon to Cervantes.

With a focus on high standards, they are dedicated to both clients and employees, meaning they have created a workplace built on excellence, respect, and opportunity, making them the number one employer of choice in the industry.

About the role

Our client is seeking an experienced Service Delivery Manager with a background in commercial cleaning or facilities services to help oversee service delivery across multiple contracts and sites. Working closely with the Managing Director and Operations Manager, you will play a key role in ensuring operational standards remain high, teams are well supported and clients continue to receive the reliable service the business is known for.

You’ll support Contract Managers and Cleaning Supervisors across a portfolio of sites, ensuring teams are coordinated effectively, issues are resolved quickly and contracts are delivered on time, on budget and to business standards.

This full-time role would suit an experienced Contract Manager or Area Manager looking to step into a broader leadership position, with the opportunity to further develop your operational management career.

The position offers strong leadership support, a collaborative team environment and the opportunity to play a key role in a well-established Geraldton-based business, with the work-life balance that comes with a regional lifestyle.

What’s great about this

• Supportive, team-first culture with strong leadership backing

• Competitive salary package including company car + monthly performance bonus + retention incentives

• Genuine Geraldton work/life balance with a stable, growing business

• Hands on, varied role across multiple contracts and sites

• Opportunity to step into a broader operational leadership role and grow your career

Duties

Operational Support

• Oversee day-to-day operations across all contracts and sites, ensuring jobs are delivered on time, on budget and to company standards.

• Support the Operations Manager in managing Contract Managers and Cleaning Supervisors to maintain consistent service delivery.

• Handle operational issues and implement timely solutions.

• Monitor and track performance metrics to ensure operational excellence.

Team Leadership

• Lead, mentor and support the Contract Managers and Cleaning Supervisors to achieve team goals.

• Work collaboratively with the Operations Manager to set KPIs, conduct team performance reviews and support team development.

• Ensure proper onboarding and training of service delivery staff.

• Foster a positive and high performing team culture.

Client Management

• Maintain and strengthen relationships with key clients to ensure long term retention and satisfaction.

• Oversee response times to client requests and complaints, stepping in for major client issues when required.

• Ensure contracts are delivered to agreed standards and expectations.

Performance & Reporting

• Track and report key metrics including service quality, response times and staff performance.

• Identify operational challenges and implement practical solutions to improve efficiency and quality.

• Support business growth by recommending and implementing process improvement.

• Ensure performance management forms and reporting are completed

Systems & Process Improvement

• Drive the use of systems (Salesforce, Monday.com, etc.) to improve workflows, accountability and reporting.

• Implement process improvements that support operational consistency as the business grows.

• Ensure compliance with company procedures, quality standards and regulatory requirements.

Financial Oversight

• Monitor labour costs and operational budgets to ensure contract profitability.

• Assist with pricing, resource planning and operational strategy for new contracts.

About You

You are an experienced operations professional with a strong background in commercial cleaning or facilities management. To thrive in this role, you will ideally bring:

• Demonstrated success in managing multiple sites or contracts, with experience leading and developing operational teams.

• Strong problem-solving skills and a practical, hands-on approach to operational challenges.

• Exceptional communication skills and the ability to manage client relationships confidently.

• Understanding of operational systems, workflow improvements, reporting tools, and compliance requirements (knowledge of ISO standards highly desirable).

This is a rare opportunity to step into a hands-on leadership role where you can make a real impact on service delivery, team performance, and client satisfaction, while developing your career toward a broader operational leadership role.

This role is ideal for someone based in Geraldton or looking to make a sea change to this vibrant coastal city on the Mid-Coast.

Submissions for this role close 01-05-2026
If you would like to apply, please submit a copy of your resume + cover letter in PDF or Word format.

The successful candidate will be required to submit a current Police Check, hold a valid driver’s license and Working with Children check.

To qualify for this role, you must present with experience in a leadership position within cleaning services or a similar operational environment.

Please note, due to the high volume of applications received, only candidates that meet our criteria will be contacted.

Internal Job Ref: FRA-040